AI Support & Automation

Blends conversational AI with RPA/workflow for 24/7 first-line response on web, app and WeCom, escalating complex cases to agents and shrinking queue time.

Typical features: multi-turn dialog and KB retrieval, ticket creation synced to CRM, intent capture and CSAT, plus automated handling for order status and logistics lookups. QA, alerts and reports close the loop on phrasing and knowledge gaps.

E-commerce, SaaS, gov-facing and service teams with high volume and partially standardizable intents.

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